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Return & Cancellation Policy

Thanks for shopping on USGenericShop

We can understand that under few conditions return and re-shipping is necessary.

1. In case of mismatch or loss product.  If you are received wrong product that do not looks like the product which you have seen on our site and ordered.  Contact our customer care and we will notify you on the status of your re-ship after inspecting the product.

2. In case of opened or damaged product. Contact us within 7 days of received product. You need to provide us the proper evidence of damaged product either by taking photographs or by making video of unwrapping process and mail us. We will take all essential steps and re-ship your order with next 7 business days.

In case you were not at the given address at the time of delivery, please check your mailing box. Courier Company may leave your parcel there or they will make a second attempt at a later date.

In these conditions you are eligible for refund. But you have to return us the original product within 15 days from the date you received it. Products should be in same condition in which it was given to you and in the original packaging. You should the receipt of purchase.


If you want to cancel your placed order please contact our customer care executive and provide them the reason for cancellation.  You can cancel within 24 hours of placing an order. Once your order is dispatched for delivery, sorry we cannot cancel it and nor be refunded.